Candidates for this position function as managers of Information Technology staff. Under general or administrative supervision, works within general methods and procedures and exercises considerable independent judgment to select proper courses of action. This position requires knowledge of policies, methods, and procedures in the field of IT, and supervisory techniques, personnel policies and procedures.
II.Reporting and Interfaces
Administrative: Typically reports to an Administrative manager or higher.
III.Detailed Job Duties, and Responsibilities
Selects and assigns staff, ensuring equal employment opportunity in hiring and promotion
Coordinates activities by scheduling work assignments, setting priorities, and directing the work of subordinate employees
Evaluates and verifies employee performance through the review of completed work assignments and work techniques
Identifies staff development and training needs and ensures appropriate training is obtained
Maintains records, prepares reports and composes correspondence relative to work
Directs the activities of subordinate analysts in the development of new IT systems and enhancements to existing infrastructure
Evaluates, reviews, and approves requests for IT systems hardware, software, or services
Provides guidance to the systems, programming, and operation staff in the solution of hardware/software related issues.
Directs implementation and maintenance of computer software
Directs the investigation and analysis of computer equipment and related software; supplies management with documentation of advantages and disadvantages
Develops cost estimates, work plans, time schedules, and makes work assignments to meet objectives
Establishes and monitors program priorities, objectives, and procedures, determining area objectives, targets of service, and needs resource allocation
Manages and oversees large, long range, or multiple complex projects
Directs or participates in the development of documents for service requests
Disseminates detailed descriptions of new or modified hardware/software systems and instructions for use.
Performs related work as assigned
IV.Personal Attributes, Knowledge, Skills, and Abilities
Excellent Communication Skills
Superb Organizational and Planning Skills
Ability to Lead, Motivate and Influence Others
Inquisitive, Outgoing Nature
Ability to gather and analyze facts, draw conclusions, define problems, and suggest solutions
Motivated and Contagious Work Ethic
Ability to adapt, integrate, and modify existing programs or vendor-supplied packaged programs for use with existing IT systems
V.Education/Formal Training BS/Associate Degree in Computer Science or equivalent work experience.
